Customer Service
NDS Surgical Imaging is committed to customer satisfaction, product quality, and responsiveness to customers’ needs, and we have a dedicated team to ensure that your service needs are expedited in a timely manner. Our North America customer service team provides assistance, repair, and support Monday through Friday, from 7:00 a.m. – 5:00 pm ET.
European customers can contact the EMEA office directly, Monday through Friday, 8:30 a.m. to 5:00 p.m. CET.
Please note that prior to returning a product, you must obtain a Return Material Authorization number by submitting the form below via e-mail, fax or by calling NDSsi directly at 1-877-NDS-1110.
We look forward to serving you now and in the future.
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North America
Toll-Free: 1-877-NDS-1110
Outside US: 408-754-4210
Fax: 408-754-4222
E-mail: customercare@ndssi.com
Hours: 7:00 am – 5:00 pm ET, Monday – Friday
Japan:
Novanta Japan
East Square Omori
6-20-14 Minamioi, Shinagawa-ku
Tokyo 140-0013, Japan
Tel: +81-3-5753-2466
Fax: +81-3-5753-2467
E-mail: info@ndssi.com
EMEA:
Telephone: +420 530 511 900
E-mail: customercare-emea@ndssi.com
Hours: 8:30am-5:00pm CET, Monday – Friday
Order Submittal:
E-mail: orders@ndssi.com