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Customer Service

NDS Surgical Imaging is committed to customer satisfaction, product quality, and responsiveness to customers’ needs, and we have a dedicated team to ensure that your service needs are expedited in a timely manner.

Our customer service teams provides assistance, repair and support Monday through Friday.
North America: 7:00 am – 5:00 pm EST
Japan: 9:00 am – 5:30 pm JST
China: 9:00 am – 5:00 pm CST
EMEA: 7:00 am – 5:00 pm CET

Please note that prior to returning a product, you must obtain a Return Material Authorization (RMA) number by submitting the form below via e-mail or by calling NDS directly at +1-877-637-1110.

We look forward to serving you now and in the future.

*All fields are mandatory.

North America

Toll-Free: +1-877-637-1110
E-mail: customercare@novanta.com
Hours: 7:00 am – 5:00 pm EST, Monday – Friday

Japan

Tel:  +81-3-5753-2466
E-mail:
 info@novanta.com
Hours: 9:00 am – 5:30 pm JST, Monday – Friday

China

Tel:  +86-10-8559-7856
E-mail:
 info@novanta.com.cn
Hours: 9:00 am – 5:00 pm CST, Monday – Friday

EMEA

Telephone: +49-30-39981-550
E-mail: customercare-emea@novanta.com
Hours: 7:00 am – 5:00 pm CET, Monday – Friday

Order Submittal

E-mail: orders@novanta.com

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