Customer Service

NDS Surgical Imaging is committed to customer satisfaction, product quality, and responsiveness to customers’ needs, and we have a dedicated team to ensure that your service needs are expedited in a timely manner. Our North America customer service team provides assistance, repair, and support Monday through Friday, from 7:00 a.m. – 5:00 pm ET.

European customers can contact the EMEA office directly, Monday through Friday, 8:30 a.m. to 5:00 p.m. CET.

Please note that prior to returning a product, you must obtain a Return Material Authorization number by submitting the form below via e-mail, fax or by calling NDSsi directly at 1-877-NDS-1110.

We look forward to serving you now and in the future.

*All fields are mandatory.

Request for:*
Name*
First Last
Company/ Institution*
Email*
Phone*
Fax
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Serial Number*
Model Number*
Part Number*
Problem*
Did this device cause death, serious injury or cause any serious risk potential?
- Yes
- No
Has the device been decontaminated?
- Yes
- No
Consent*
I consent to NDS Surgical Imaging, a business unit of Novanta Inc., along with Novanta’s subsidiaries, sales channel partners and other business brand , to use my personal data as described in its privacy policy to send me information by electronic means on its products, services and company news. I may unsubscribe at any time.*

North America

Toll-Free: 1-877-NDS-1110
Outside US: 408-754-4210
Fax: 408-754-4222
E-mail: customercare@ndssi.com
Hours: 7:00 am – 5:00 pm ET, Monday – Friday

Japan:

Novanta Japan

East Square Omori
6-20-14 Minamioi, Shinagawa-ku
Tokyo 140-0013, Japan
Tel: +81-3-5753-2466
Fax: +81-3-5753-2467
E-mail: info@ndssi.com

EMEA:

Telephone: +420 530 511 900
E-mail: customercare-emea@ndssi.com
Hours: 8:30am-5:00pm CET, Monday – Friday

Order Submittal:

E-mail: orders@ndssi.com